March 31st, 2022 | Employee Experience
This is a story of a pharmaceutical company with high customer satisfaction rate. Partly, because the have had a fantastic track-record of employee satisfaction. Some teams, however, have been hit hard by the COVID-19 pandemic. Take for example this sales team: the exit of one well-liked team manager led to resignations, burnout and loneliness in less than 12 months.
And we know that the key to happy clients is happy employees. A happier workforce is strongly linked to a company’s ability to deliver better customer satisfaction!
This story shows the importance of bringing insights of collaborative relationships and informal networks into hands of teams. It is not only an organizational exercises.
Teams must also have the insight to build inclusive (not exclusive) and unburden (not burnout) teams, because happy employees is the key to happy clients!
For more information about our team solutions, check out the Ready-to-Go Solutions.