People Analytics: Three Kick-Ass Discoveries & One Hidden Gem from 2017

In 2017, Innovisor fast-tracked development of algorithms, technologies, and artificial intelligence. All with the objective to enable our clients to succeed with change even better.

A few of the Innovisor discoveries made us stop and think: “WOW! This is really an amazing and kick-ass discovery. We need to share it”. The discoveries were related to Change Management, Communities, and Diversity & Inclusion. Here they are including a hidden gem on organizational dinosaurs, we have not written about before.

Discovery 1 – Change Management: Introverts Have More Influence

The right employees to engage in your change programs are almost certainly not the ones you think of. Why? Firstly, you will have to find the right 3%. Secondly, you need to look for the introverts. Project after project we discovered that the employees with the most influence almost always are introverts.

We know it sounds counterintuitive.

We know it sounds counterintuitive

But introverts are good listeners. Especially in the 1:1 conversations, where real trust is build. The trust that is of paramount importance for influence to happen. Also, they are more passive listeners than active listeners. They hear the full story – and then they reflect before they respond.

Just ask yourself, who would you seek out, if you needed an important piece of advice? An extrovert that is constantly waiting for the chance to talk, and sees your pauses as an opportunity to utter their opinion? – or an introvert?

Innovisor insight: Engage the right introverts to have success with your change programs.

Read more here: Why Introverts Have More Influence

Discovery 2 – Communities: 50% of Communities are Unknown to Leaders

Communities hold a lot of potential – as many organizations have realized – but they need to be led. Leading a community is difficult, if you do not know, who is in it.

In the communities we have diagnosed, leaders never know more than 50% of the people that are active in their communities. Be it within Business Intelligence, Procurement, Communication, Innovation, or Demand Planning. Sometimes it is only 20% they know, which is the way to be on the fast-track to failure.

Innovisor insight: Don’t think you know! Be humble and ask the community, who is involved.